Payments and Withdrawals Policy
You may deposit money into your trading account at any time. We will only accept a payment method (for example bank account, e-wallets etc.) in your name. Third party or anonymous payments shall not be accepted at any time.
If MintBroker International Ltd. (MBI)/SureTrader is not satisfied that you are the sender of the money it reserves the right to reject the money and return it to the remitter less any transfer fees or other charges. You may be required to submit additional documentation as required by anti-money laundering regulations and any other similar regulations applicable to us (“AML”).
We reserve the right to impose payment, deposit or withdrawal limits and payment, deposit or withdrawal fees. Our deposit and withdrawal fees are as set forth at https://www.suretrader.com/trading-fees/funding-banking/.
If we accept any payments by debit card, credit card or any other payment method that may charge processing fees, we reserve the right to charge you a transfer fee as set forth at https://www.suretrader.com/trading-fees/funding-banking/.
Credit/Debit Card Verification
Aligned with internal procedures, with debit card or credit card transactions, we require that you submit a copy of your credit card for verification and proof of ownership of card. The card uploaded must show the following:
- The last 4 digits of the card. The first 12 digits must be masked.
- The card must show the Expiration Date
- The card should show Full Name and must match that of the account holder name
- You must be the owner of the card. Third Party cards will be rejected.
Note: Back of the Card is only required if your name and/or card number is indicated on the back of the card. In this instance the front and back copy must be scanned on one page
We reserve the right to reject debit card and credit card deposits that do not follow our card verification procedure. By submitting a copy of your card and agreeing to these terms and conditions, you are verifying that you are the cardholder and agree to have knowledge of the transaction being made with that card, in the case of disputes.
If you make a payment, SureTrader shall credit your trading account within 1 to 2 business days (subject to verification) in the amount of such payment, if we are satisfied that you are the sender of the money. Credit in your trading account shall be denominated in United States Dollars only.
We reserve the right, without prior notice to you, to make any currency conversions which we consider necessary or desirable for the purposes of complying with our obligations or exercising our rights under these Terms and Conditions or any transaction.
Any such conversion shall be affected by us in such manner at the daily foreign exchange rates set forth on the day funds are put onto your trading account.
All foreign currency exchange risk arising from any transaction or from our compliance with our obligations or the exercise of our rights under these Terms and Conditions will be your responsibility.
Once received, your money shall be deposited in segregated client accounts maintained with reputable payment institutions and payment providers in accordance with the Securities Commission of The Bahamas (SCB) Rules on client money.
Withdrawals/Credit Card Refunds
According to our AML procedures, any withdrawal request placed and approved will be paid to the original depositor via the original payment method.
If we are unable to process your request or any partial amount thereof via the original payment method, we reserve the right to pay the amount through an alternative payment method indicated by you, the account holder. We shall not be held responsible for any transfer fees or charges charged by the receiver and/or any currency exchange rates resulting from the payment of such amount.
Traders who make a deposit but have not placed any trades and wish to withdraw their deposit, can do so by requesting a full refund, back to the original payment card, within 90 days. Any withdrawals after this period will be subject to processing and inactivity fees.
Traders who make a deposit and have placed trades, and wish to withdraw their deposit, must be assessed fees where applicable and may have to wait up to 2 business days for trades to settle prior to processing the withdrawal request. Note: Any client who has made a deposit through Bank Wire, must wait at least 10 business days (and 5 business days for all other methods) after the funds have been placed on your trading account before requesting a withdrawal of any amount on the account.
Traders who make a credit or debit card deposit and wish to withdraw funds from the trading account within 90 days of the deposit, must withdraw back to the card up to the original funded amount before electing to use any other withdrawal method.
Withdrawals to Credit or Debit Cards are processed back to cards as ‘refunds’ within 90 days of the original transaction, and up to the amount transacted by an individual for funding his/her account. Any remaining balance in addition to this amount must be processed and sent by Wire Transfer. For example, a trader deposits $500 via Credit Card, makes $300 profit and wants to withdraw $800. Subject to KYC identification documents being verified and approved, $500 of the total $800 would be sent back to the original card as a “refund”, and the remaining $300 will be sent by Wire Transfer. Please note that in some cases multiple transactions may be refunded to arrive at the requested withdrawal amount. Additionally, a transaction may only be processed as a refund one time, once it has reached the original funded amount.
Requests to Withdraw to Credit or Debit Card should be made no later than 3 business days before the 90th day, being any day other than a Saturday, Sunday or public holiday when banks in the relevant jurisdiction are open for business (“Business Day”).
Note: If a card used to fund your trading account within the last 90 days is no longer active it is strongly recommended you indicate the last four digits of the active credit or debit card number in the description field to process.
There is a $40 USD Fee for Wire Withdrawals, 3.5% processing fee for Credit Card Withdrawals, and 1% for Skrill/Neteller Withdrawals. The minimum to withdraw is $100 USD or the equivalent of the currency used to make the initial deposit.
Traders who submit a withdrawal request that results in the account balance falling below $100 will receive the full account balance (bringing account balance to $0).
If you have deposited funds, received access to our trading platform but have not executed at least 15 trades within the first 90 days, there will be $50 inactivity fee applied to your account. Should you not reach the minimum 15 trades per quarter, you will continue to incur a $50 inactivity fee.
If you give an instruction to withdraw money from your trading account, we will reduce the requested money immediately from your account balance and shall process the withdrawal within the following 3 business days, being any day other than a Saturday, Sunday or public holiday when banks in the relevant jurisdiction are open for business (“Business Day”) of our acceptance of the instruction if the following requirements are met:
- your instruction includes all necessary and correct information;
- your instruction is to make a payment through a payment method in your name (e.g. bank account, e-wallets etc.); and
- you have provided full identification documents as may be requested by us to support your instruction pursuant to our AML procedures.
- your request is not pending trades or cash settlement
Once the request has been accepted please allow an additional 5 to 10 business days for the funds to show in your account. Please note that it might take a few days for your payment processor to update the balance in your account, depending on its policy and procedures.