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SureTrader’s Funding and Banking department handles all submitted withdrawal requests. KYC Identification is needed in order to process a withdrawal.
Withdrawals/Credit Card Refunds
Traders who make a deposit but have not placed any trades and wish to withdraw their deposit, can do so by requesting a full refund back to the original source of the funds, e.g. Credit Card.
Traders who make a deposit have placed trades, and wish to withdraw their deposit, must be assessed for fees and may have to wait up to 2 business days for trades to settle prior to processing withdrawal. Note: Any client who has made a deposit through ACH/Bank Wire must wait at least 10 business days and 5 business days for all other methods after a deposit has been posted before requesting a withdrawal of any funds on the account.
Withdrawals to Credit or Debit Cards can be processed back to cards as “refunds” within 120 or 180 days of the original transaction, and up to the amount transacted by an individual for funding his/her account. Any remaining balance in addition to this amount must be processed and sent by Wire Transfer. For example, a trader deposits $500 via Credit Card, makes $300 profit and wants to withdraw $800. Subject to KYC identification documents being verified and approved, $500 of the total $800 would be sent back to the original card as a “refund”, and the remaining $300 will be sent by Wire Transfer. Please note that in some cases multiple transactions may be refunded to arrive at the requested withdrawal amount. Additionally, a transaction may only be processed as a refund one time, once it has reached the original funded amount.
There is a $40 USD Fee for Wire Transfers, E-Wallet, and ACH Withdrawals, a 3.5% processing fee for Credit Cards Withdrawals, and 1% for Skrill/Neteller Withdrawals. The minimum to withdraw is $100 USD or the equivalent of the currency used to make the initial deposit.
If you have deposited funds, received access to our trading platform but have not executed at least 15 trades within the first 90 days, there will be $50 inactivity fee applied to your account. Should you not reach the minimum 15 trades per quarter, you will continue to incur a $50 inactivity fee.
Once a withdrawal request is submitted it can take SureTrader up to 3 business days to process the request. Once the request has been approved please allow an additional 3 to 7 business days for the funds to show in your account.
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